SUPPORT
How can we help?
Get help with your account, learning experience and connected services.
Support channel
Email our support team at equipocraw@gmail.com.
Hours: Monday to Friday, 9:00–18:00 (Mexico City time), excluding public holidays
Initial response target: 1 business day
Zoom
Teachers can find connection, use, disconnection and troubleshooting instructions in the Zoom integration guide.
Privacy requests
For requests related to your personal data, use the same support email and include “Privacy” in the subject.